Passenger Experience

Your passengers‘ satisfaction is as important to us as it is to you, and is a core focus of our service offerings.

From sourcing products and running compelling promotions through to training crews to engage with passengers and make them feel special, the passenger is at the center of what we do.

  1. We identify your passenger profiles, their needs and wants
  2. We research the latest trends, what is new and exciting
  3. We assess the market (in the air and on the ground), analyze best-selling products and optimize the range offering to deliver the most relevant products to your passengers