Crew Training and Engagement

Motivating the crew – the key to retail sales onboard

Retail program profitability is further driven by crew that are motivated to understand the product range, believe in the items sold, engage the passengers and work together as a team.

To that end, we have developed bespoke and innovative training programs to ensure that your crew has the right tools and knowledge to maximize your profits.

We have different levels of commercial training, depending on your crew’s needs from the first time flyers to your base managers, including:
  • Best in class, customized training
  • Communication
  • Rewards/incentives
  • Innovative engagement
  • Product knowledge

We have proven that our Crew Engagement programs have benefited crews, resulting in increased spend per head and ultimately profitability.